Careers

IN TUNE WIRELESS INTERNET, providing a revolutionary new spin on Internet access, offers compelling and rewarding career opportunities for highly talented, motivated and creative individuals. IN TUNE is committed to fostering a dynamic, challenging and team-oriented work environment that encourages exceptional performance. We believe in empowering team members to become independent thinkers and achieve their full potential. If you are an energetic self-starter interested in pushing the boundaries of wireless information technologies, IN TUNE is the place for you. View our available positions and see if anything catches your eye.

Business Sales Associate

The position is responsible for consultative sales of high-speed wireless Internet access and related products, services, solutions and equipment offered by the company in Richmond, VA. This person will proactively sell, manage and care for small business accounts in the company’s Richmond network coverage area. They will develop new account prospects within the established territory. They will apply specialized training within product/service line on a daily basis to maximize their sales results. Must have excellent communication and organizational skills, display a rigorous work ethic and possess initiative and independent thinking. Undergraduate degree preferred; associate's degree or equivalent work experience; two years outside sales or marketing experience. The candidate must be proficient in Microsoft Word, Excel, PowerPoint and Outlook. IN TUNE WIRELESS INTERNET is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented work force.

Apply today by submitting your resume via email to jobs@intunewireless.com.

Customer Care Associate

The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various personnel to resolve problems.

Other Responsibilities Include:

  • Interact with customers face-to-face, by phone, e-mail or online chat concerning various care issues
  • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
  • Solicit cross-selling and up-selling opportunities within the customer care experience
  • Tracking and reporting of relevant customer care performance metrics
  • Capturing and applying customer feedback The Customer Care Associate must have excellent communication and
    organizational skills, display a rigorous work ethic and possess initiative and independent thinking.

Target qualifications and pre-requisites include:

  • Excellent customer service skills (friendly, courteous and helpful)
  • Excellent grammar
  • Ability to interpret technical instructions
  • Must demonstrate creative and independent thinking
  • Experience in the communications industry
  • Knowledge of Internet technologies very important
  • Undergraduate degree preferred but not necessary

Apply today by submitting your resume via email to jobs@intunewireless.com.

Residential Sales Associate

The position is responsible for consultative sales of high-speed wireless Internet access and related products, services, solutions and equipment offered by the company in Richmond, VA. This person will proactively sell, manage and care for residential accounts in the company’s Richmond network coverage area. They will develop new account prospects within the established territory. They will apply specialized training within product/service line on a daily basis to maximize their sales results. Must have excellent communication and organizational skills, display a rigorous work ethic and possess initiative and independent thinking. Undergraduate degree preferred; associate's degree or equivalent work experience; two years retail and/or outside sales or marketing experience. The candidate must be proficient in Microsoft Word, Excel, PowerPoint and Outlook. IN TUNE WIRELESS INTERNET is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented work force.

Apply today by submitting your resume via email to jobs@intunewireless.com.